Problem

A townhome HOA, a private community with 51 units, was facing significant challenges with its water management and billing system. Under the leadership of their board president, the HOA sought a durable and efficient solution to streamline operations and reduce costs. SimpleSUB Water provided the innovative technology needed to address their issues and exceed expectations.

Challenge

• As a private property, the county installed a single master meter at the neighborhood entrance and required the HOA to submeter each of the 51 units.
• While each unit was equipped with a standard water meter in the driveway or front yard, the meters had an extremely high failure rate, breaking frequently and requiring replacements at a cost of $500-$600 per meter.
• The combination of operational inefficiency and escalating replacement costs made the existing system unsustainable, prompting the board to seek a long-term solution.

Solution

• Ease of Installation: The implementation process was exactly as expected, requiring no invasive infrastructure work and quickly modernizing the community’s water system.
• Durability: SimpleSUB’s meters offered a reliable alternative to the previous system, with long-lasting, weather-resistant technology that eliminated the need for frequent replacements.
• Advanced Monitoring: The system provided 24/7 water usage tracking and monthly leak notifications, enabling quick identification of issues like running toilet flappers or unusually high consumption by individual units.
• Streamlined Billing: The platform allowed the board to generate detailed usage reports, integrate with their management system, and simplify tenant billing, reducing the process to just 30 minutes.

Results

Improved Tenant Satisfaction: Accurate submetering ensured fair billing for each unit, building trust and transparency among residents.

Operational Efficiency: The board could easily access detailed water usage data for each unit, enabling proactive management and efficient resolution of high-consumption issues.

Cost Savings: By replacing their old, unreliable meters with SimpleSUB’s durable technology, the HOA eliminated frequent replacement costs, which had previously reached $500-$600 per meter. Additionally, the system’s leak detection helped prevent water waste and unnecessary charges.

Customer Feedback

“SimpleSUB Water has been a game-changer for us. The portal is excellent—we can drill down into individual unit usage history with ease. The system is incredibly easy to install, manage, and bill from. ” – David J., HOA Board Member

‍