Problem

Griffis Blessing, a commercial property management firm overseeing over 200 properties, implemented SimpleSUB Water at Lincoln Center, a commercial retail center with 32 meters.

Lincoln Center, an older property with outdated plumbing, lacked individual water meters. This led to uneven water bill allocation among tenants with vastly different usage levels. Tenants were dissatisfied, billing disputes were frequent, and detecting water leaks was nearly impossible.

Challenges

• The property, an old building with outdated plumbing, lacked individual water metering.
• Water bills were split evenly among tenants, despite vastly different water usage, creating unfair billing.
• Tenants frequently expressed dissatisfaction with water allocation methods.
• Allocating water fairly among businesses was difficult and inefficient.

Solution

• Cost-Effective: SimpleSUB meters are cost effective compared to in-line submeters.
• No Billing Disputes: Tenants were satisfied knowing their water bill was 100% accurate and individually customized.
• Real-Time Monitoring: The SimpleSUB app provided live data on water usage, allowing the owner to monitor each tenant’s consumption remotely.
• Exceptional Customer Support: SimpleSUB’s team offered proactive communication, sending alerts for irregular water usage and helping troubleshoot issues.
• Rebates: Griffis Blessing was able to use rebates with their local water authority to reduce the upfront cost.

Results

Since adopting SimpleSUB Water, Griffis Blessing has achieved significant improvements in water management:

• Fair Billing and Tenant Satisfaction:
  • With individual submeters, tenants now pay for their actual water usage, resolving disputes over water bills.
  • Tenant satisfaction improved as billing became more transparent and equitable.
  • “We no longer have to fight or argue over water bills,” said Hoff.
• Enhanced Leak Detection:
  • The system identified a toilet leak early, preventing excessive water waste.
• Valuable Reporting Tools:
  • The system’s individual reporting capabilities helped the team monitor and manage water usage across 32 submeters effectively.

Customer Feedback

The Department Coordinator praised SimpleSUB Water :

“SimpleSUB is much cheaper than installing in-line meters through the utility company. They’re great to work with and very flexible, able to customize their offering to your needs”.

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