Problem
Friendwell Management, a property management company overseeing retail spaces, implemented SimpleSUB Water at three locations in New Jersey: Friendwell Plaza , Station Plaza, and Quaker Bridge Village Commons.
The switch to submeters resolved longstanding billing challenges, increased tenant satisfaction, and improved cost recovery.
Battery Operated
No Tools Required
Cellular Connectivity
Online Reporting
Challenges
- The property, an old building with outdated plumbing, lacked individual water metering.
- Tenants were billed using an imprecise system of dividing total water costs, leading to disputes and dissatisfaction.
- There was no way to accurately monitor individual tenant usage or recover costs effectively.
Solution
- Cost-Effective: SimpleSUB meters are cost effective compared to in-line submeters.
- Real-Time Monitoring: The SimpleSUB app provided live data on water usage, allowing the owner to monitor each tenant’s consumption remotely.
- Easy Installation: The strap-on installation process was smooth and straightforward, described as “almost too good to be true.”
- Reliable Performance: SimpleSUB’s meters enabled the team to track individual tenant usage and accurately allocate water bills.
Results
By adopting SimpleSUB Water, Friendwell achieved several key benefits:
- Tenant Satisfaction: Accurate billing resolved disputes and reassured tenants that they were being charged fairly.
- Property Owner Satisfaction: The accuracy of the meters gave property owners confidence in the water management system.
- Improved Cost Recovery: SimpleSUB changed how Friendwell presented water billing to tenants, ensuring water costs were fully recovered.
- Efficiency: The system’s ability to track overall water usage and individual tenant consumption streamlined billing processes.
Customer Feedback
The Senior Property Manager praised SimpleSUB Water :
“If you’re considering SimpleSUB, do it! From installation to billing, it’s been so easy and efficient!“
